Privacy and Trust at Reels of Joy Casino

At Reels of Joy Casino, we prioritise the confidentiality and security of our players' information. Our comprehensive privacy policy ensures your personal data is protected while you enjoy our gaming services.

Data Handling Procedures

At Reels of Joy Casino, we deeply value the trust you place in us and are committed to protecting and handling your personal data with the utmost care and respect. Our privacy policy is designed to transparently communicate how we collect, use, and safeguard your information. We encourage you to review this policy thoroughly to make informed decisions about your interactions with our casino. Under the stringent regulations of the gambling industry, our obligations necessitate the processing of personal data for participation in games and accessing our services. Reels of Joy Casino is operated by Dama N.V., which is registered in Curaçao, and its fully owned subsidiary, Friolion Limited, based in Cyprus. Dama N.V. is licensed by Antillephone N.V., ensuring compliance with regulatory standards.

Consent and Policy Updates

Your consent to this privacy policy is essential for utilising our services. We may update this document periodically, so we advise you to review it regularly. By continuing to use our services, you accept any amendments to the policy.

Information We Collect

We gather a variety of personal details through:

• Registration forms and subsequent communications, including names, contact information, and identification documents.
• Interactions across different communication channels.
• Transaction records and data on website usage.
• Documents necessary for identity verification and regulatory compliance.

We prioritise the security of your data, adhering to strict legal standards for personal data protection. Personal data is retained as long as legally required, with a minimum retention period of five years after account closure, in compliance with anti-money laundering laws.

Cookies and similar technologies are utilised to enhance site functionality, analyse site usage, and support our marketing activities. You can adjust your browser settings to manage cookies, although this may affect your site experience.

Using Your Information

The information collected is critical for:

• Processing your transactions and wagers.
• Providing requested services and customer support.
• Conducting essential verification and compliance checks.
• Sending promotional materials, if you have opted in.
• Ensuring adherence to legal requirements, such as anti-money laundering laws.
• Monitoring to prevent any fraudulent or illegal activities.
• Conducting market research and analysing aggregated data.

With your permission, we use your personal data to send promotional messages about new products and services. Should you decide to opt-out, you can modify your preferences in your account settings or contact our support team.

Your personal data is neither sold nor rented out. It might be shared within our corporate group or with our business partners as necessary for providing services or fulfilling legal obligations. Third-party service providers may also access your data strictly for processing purposes.

You may request a review of your data’s accuracy, update your personal details, or object to the use of your data for marketing. Our Data Protection Officer (DPO) can be contacted via email for any data protection concerns. Under the GDPR, you are entitled to lodge complaints with the relevant supervisory authorities.

We are dedicated to maintaining a secure, compliant, and privacy-conscious gaming environment. For any queries or requests related to your personal data, please feel free to reach out to us.